Thank you for shopping at Greenacres Store. We value our customers and aim to provide quality products and exceptional service. This Refund Policy outlines the conditions under which refunds are processed.

1. Eligibility for Refund

To be eligible for a refund, please ensure the following conditions are met:

• The request for a refund is made within 45 days of the original order date.
• The product must be unused, in its original condition, and accompanied by the proof of purchase (receipt or order confirmation).
• Products that are damaged due to misuse or mishandling will not be eligible for a refund.

2. Refund Process

Once we receive your refund request and inspect the returned item (if applicable), we will notify you via email regarding the approval or rejection of your refund. If your refund is approved:

• Refunds will be processed within 5 to 7 business days after approval.
• The refund will be issued to the original method of payment.
• Please note that depending on your bank or credit card provider, it may take additional time for the funds to reflect in your account.

3. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Products returned after the 45-day refund window.
• Items that are opened, used, or not in their original condition.
• Any products explicitly marked as "Final Sale" at the time of purchase.

4. How to Request a Refund

If you meet the eligibility criteria above and would like to request a refund, please follow these steps:

• Email us at info@greenacresca.store with your order number, product details, and the reason for your refund request.
• Our customer service team will respond within 1-2 business days to guide you through the process.
• If required, ship the item back to our store address provided below:

Return Address:

Greenacres Store
10725 Rosedale Hwy,
Bakersfield, CA 93312,
United States

5. Late or Missing Refunds

If you have not received your refund after 7 business days of approval:

• Check your bank account or credit card statement again.
• Contact your bank or credit card company, as processing times can vary.
• If you have completed these steps and still have not received your refund, please contact us at info@greenacresca.store.

6. Changes to This Policy

Greenacres Store reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting to this page. We encourage customers to review this policy periodically.

Thank you for shopping with Greenacres Store. We appreciate your business and are here to assist with any concerns.